Payments & Returns

Payment

PAYMENT METHODS

LIVANCÉ LABEL accepts the following payment methods for online purchases: Visa, Mastercard, American Express, iDeal and Paypal. An authorization application will be sent to your bank.
Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards. 

 

SECURITY OF PAYMENTS

 

All transactions made on the livancelabel.com site are highly secure. An SSL encryption system is in place to protect personal and payment data. Livancé Label agrees to not store your credit card details.
In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction.
Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly. Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.

 

VAT

All prices are inclusive of VAT. At present, we cannot offer you a VAT refund service for any purchases that may be eligible for tax refund.

Return

RETURNS AND EXCHANGE POLICY

 

You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. 

 

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

 

LIVANCÉ LABEL does not offer exchanges. 

 

Please follow the returns procedures below in order to return your products to us free of charge.

 

RETURNS PROCEDURES

 

Terms and fees of return are provided by GIVENCHY. 

In order to return your items please contact our 24/7 customer service via info@livancelabel.com. Please state your full name, address and reason of return. 

Our 24/7 customer service will provide you with all necessary info and details to refund your item(s).

 

Feel free to contact, if needed, our customer service:

info@livancelabel.com or via our chatfunction on www.livancelabel.com. Monday through Saturday from 10:00 am to 7:00 pm (Amsterdam time).

 

COST OF RETURNS

 

You have the option to return, free of charge, products ordered within 30 days from their date of delivery.

 

REFUNDS

 

Terms of refund

 

In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt

 

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

 

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.

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